Sales Conditions

This Agreement outlines the trading Terms and Conditions bound to all Cicli Elios (Cicli Elios srl trading as Elios) transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.

The words we, us, our, Elios means Cicli Elios srl of VIA G. FERRARIS, 996-1030 45021 BADIA POLESINE (RO) ITALY. The words “you” and “your” refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.

 

All trading Terms and Conditions are outlined in the following sections:

 

1. LEGAL 2. INTENDED USE 3. DISCLAIMER AND LIMITATION OF LIABILITY 4. METHODS OF ORDERING 5. PRICING 6. ORDER PROCESS 7. METHODS OF PAYMENT 8. DELIVERY 9. RETURNS 10. CLAIMS FOR DAMAGE OR MISSING GOODS 11. GUARANTEE

 

1. LEGAL

a. The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced in accordance with the laws, of the Government of Italy and of the Town of Rovigo. The buyer agrees to submit to the jurisdiction of the Courts of Rovigo.

 

2. INTENDED USE

a. All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Italy, you do so at your own risk and you must comply with the rules and regulations enforced by your respective jurisdiction.
b. You agree differing terms and conditions exist between local and international customers.
c. The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from Cicli Elios.
d. Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.

 

3 DISCLAIMER AND LIMITATION OF LIABILITY

a. All material on our website is provided to you “as is” and “as available”. We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
b. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
c. Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
d. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

 

4. METHODS OF ORDERING

 

1. BY PHONE

Our customer service operators are ready to take orders and enquiries from: 9 am – 5 pm Monday to Friday

Telephone: +39 0425 51910

 

2. BY EMAIL

info@ciclielios.com (initial support and assistance)

or by Warehouse and Postal Address: VIA G. FERRARIS, 996-1030 45021 BADIA POLESINE (RO) ITALY

All phone or email orders are treated as an express intention to purchase the nominated goods (Purchase Order) for a previously quoted price.

 

3. PRICING

a. Unless otherwise specified, all prices on our Catalogue are quoted in € EUROS.
b. Listed prices are displayed Excluding GST & freight or other taxes where applicable.
c. All prices are subject to changes with 1 Month prior notice.

 

4. ORDER PROCESS

a. We do not sell directly to consumers.
b. Unless previously quoted, you accept that any freight charges will be added to your order. b. In most cases, your order will be processed and dispatched within 7 working days and shipped to destination within 7 days (from payment confirmation) unless otherwise advised. During trade fairs periods, please expect a longer dispatch time.
c. Please call us on +39 0425 51910 if you have not received your order within 7 working days of ‘confirmation of dispatch’ or if you have any concerns at all.

 

5. METHODS OF PAYMENTS

For orders we accept the following methods of payment: Bank payment transfer – 100 % upfront payment .

* A payment is considered complete when the funds have been cleared. ** Please send your ‘Bank Payment Receipt’ so we can dispatch as quickly as possible to info@ciclielios.com

Cicli Elios srl reserves the right without prejudice to any other remedy it may have, either to terminate the contract or to suspend future deliveries until all outstanding monies (including any service charges) are paid. If in Cicli Elios srl ’s opinion the customer financial status become unsatisfactory to Cicli Elios srl , Cicli Elios srl reserves the right to require payment of the price in advance.A payment is considered complete when the funds have been cleared.

a. Documentation: An itemised Tax Invoice containing a description of goods purchased and freight charged accompanies all orders.

b. Final Delivery: All orders will only be delivered to a business address ( with a DDT) and require a signature upon receipt. We do not accept post office box addresses. Final Invoices will be sent within the end of the month of delivery.

c. Insurance: Goods are the responsibility of the buyer once they have been dispatched. If goods are to be insured, the Buyer must notify Cicli Elios srl at the time of placing the order. These costs will be charged to the Buyer.

d. Own courier – if you choose to use your own courier, please note that you are liable for all charges imposed by your courier. g. Cicli Elios srl does not accept the responsibility for delayed OR missing items/packages.

e. Depending on your location, shipping times will vary. Should your request be high priority please ensure this noted at the time of placing the order.

 

6. RETURNS- CLAIMS FOR DAMAGE OR MISSING GOODS

If no claim has been made by the Buyer within 7 days of receiving the goods, it is assumed that the delivery is complete and correct and the Buyer is responsible for payment of the goods.

 

7. GUARANTEE

Cicli Elios srl guarantees all its bicycles, ensuring a complete repair in case of faults. The Cicli Elios Guarantee does not respond to any damages or faults due to normal use, changes, negligence and accident. Labour and Transport costs are excluded by guarantee. Each Elios frame has a registration number which certifies the quality.

 

CONTACT US

Please feel free to contact us if you require further information or a clarification of any statements above.